Why do I get a "permission denied" error message?

If you are receiving a "permission denied" error message your EMconnect account may have been deactivated. If you would like your account to be reactivated, please open a ticket with EMconnect Support and include:

  •       the email or phone number associated with your account
  •       your Site (PBL) or Customer (Sold-to) number (if applicable)

Upon receipt of this information, EMconnect Support will start the process of getting your account reactivated.

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Need more help?
Tap the beacon (blue and white icon in the bottom right corner) and tap 'Ask' to submit your question to the EMconnect Support Team.