How do I reactivate an employee?


  • Log-in to  EMconnect

  • From  the home screen,  go to  'My Tools & Tasks’ in Manager Must Haves

  • Tap 'Manage EMconnect Users' and select ‘Deactivated’ to see your list of deactivated employees.

  • Select the employee(s) that you wish to activate and swipe right to reactivate (iOS) or tap 'Activate’

If you accidentally activate an employee tap 'Active', select the employee you wish to deactivate swipe left (iOS) or tap 'Deactivate'  to deactivate the selected employee.


FMAs and Branded Wholesaler Admins can reactivate and deactivate employees using the EMconnect WebAdmin.

  • Login to the EMconnect Web Admin

  • Select 'User Management' and then select 'Users'

  • Click the dropdown menu and select 'Deactivated Users'

  • Search for the employee you wish to reactivate and click on the user to open the 'User Details' box

  • Go to 'Status', click the dropdown menu and select 'Active' 

  • Click 'Update' and close to save the changes.

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