Why does my UUID say null?

This sometimes happens with newly registered accounts. Your EMconnect app/ page needs to be refreshed. Please completely log out of EMconnect. 

To log out of EMconnect:

• Option 1:
  • Tap ‘Menu' and then tap 'Account'
  • Select ‘Settings’ and scroll down to 'Logout'

• Option 2: 
  • On the home screen, tap on your profile picture
  • Select 'Settings' and scroll down to 'Logout'

Once you have logged out of EMconnect, clear your cache (swipe away any open pages) before logging back in.

Don't see the profile picture on the home screen?

Please update your app by visiting the App Store or Google Play.

NEW FEATURES available:

Updated Site EMconnect Usage Stats. To access new features, update your app today!

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Need more help?

Tap the beacon (blue and white icon in the bottom right corner) and tap 'Ask' to submit your question to the EMconnect Support Team.