Why does my UUID say null?

This sometimes happens with newly registered accounts. Your EMconnect app/ page needs to be refreshed. 

Please completely log out of EMconnect. To log out of EMconnect:

  • Legacy Users: from the homepage tap on the menu (3 lines in the upper left) and My Info. Tap Settings and scroll down to Logout. Then swipe the app away on your device. Then tap the app icon, complete the log-in process and got to 'My info'.
  • Version 5 Users: from the quick access tab bar at the bottom of the page, tap 'Account', then Settings and scroll down to Logout. Then tap the app icon, complete the log-in process and got to 'Account'.

DISCLAIMER: The Legacy version of EMconnect is no longer supported. Please update your app by visiting the App Store or Google Play.

NEW FEATURES available: Redesigned home page, Task lists, Shared Device (Site Managers) and Role View (FMAs). To access these features update your app today!

Find your answer: Search our extensive knowledge base to get the answer.

Need more help?
Tap the beacon (blue and white icon in the bottom right corner) and tap 'Ask' to submit your question to the   EMconnect   Support Team.