Why can't I download the app?

Let's check the operating system (OS) on your device.  EMconnect has the following minimum OS requirements:

  • iOS 16
  • Android 13

For iOS 16

EMconnect may work on previous operating systems, but you may not experience full functionality or optimum display.

To check your operating system on iOS:

  •        Open your device's 'Settings'
  •        Tap 'About'
  •        Scroll down to 'Version'


For Android 13

You will not see EMconnect in the Play Store if your device is using an earlier operating system.

To check your operating system on Android:

  •        Open your device's 'Settings'
  •        Tap 'About Phone' or 'About Device'
  •        Tap 'Android Version' to display your version information


NEW FEATURES available:

Updated Site EMconnect Usage Stats. To access new features, update your app today!

Find your answer:

Search our extensive knowledge base to get the answer.

Need more help?

Tap the beacon (blue and white icon in the bottom right corner) and tap 'Ask' to submit your question to the EMconnect Support Team.

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