Can I create a site account?

We recommend setting up a Shared Device instead of a site account.


On EMconnect, Site Managers have access to the Shared Device feature which will allow employees to access EMconnect on a shared device.


How to set up a shared device:

  • Login to EMconnect and go to  Account via your profile picture or from the Menu

  • Select 'Settings,’ scroll down to 'Setup as Shared Device’

  • Tap the toggle button and select 'Yes' to enable shared device

  • Tap your icon and set your temporary 4-digit PIN, 

  • Select 'Add profile' and enter the employee's name and email or cell phone number, then select 'Save’

  • Tap on the employee's icon and set a temporary 4-digit PIN

  • Once you have set up your employee(s), tap 'Account', scroll down and 'Logout’

  • Your employee(s) can now tap on their profile icon to log in, they will need to enter their temporary 4-digit PIN and will be prompted to create a new PIN


Shared Accounts: Store registrations vs. Individual accounts

Here are some of the issues you may encounter if you attempt to create a site account:

  • EMconnect app expects and verifies "First Name, Last Name" format - deviation from that format would present as missing data and registration would not be complete (with incorrect data or incorrect format).

  • Namefield cannot use numbers or symbols as the name.

  • If site users are not consistent in their format. e.g. “Shoprite 72_89327”, “Shoprite72_89327”,  "Shop Rite 72_89327”.  All would result in a data error.

  • Individual training completion cannot be tracked through EMconnect with shared accounts.


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Tap the beacon (blue and white icon in the bottom right corner) and tap 'Ask' to submit your question to the EMconnect   Support Team.